Important information for customers facing financial hardship

We understand the current situation may prompt financial hardship for you and your family, and we’re here to help.

Auto, Home, Renters, Dwelling Fire, Umbrella and Life
For customers unable to make a payment due to COVID-19, we have expanded our premium payment grace period through July 14, 2020, and beyond this date for states with alternate regulatory guidance.

Supplemental
For Supplemental policies, the grace period ending June 30, 2020 will still apply with the exception of Arkansas, California, Delaware, District of Columbia, and Oregon.

Automatic payments will continue to go through unless you contact us to make alternate arrangements. If you can make a payment, we strongly encourage you to do so, as unpaid bills will become due once your grace period expires.

We encourage you to review the Frequently Asked Questions (FAQ) below for more details about your grace period option. To request a payment extension, please call 800-999-1030, 7:00 AM-8:00 PM CT, M-F.

Premium Relief FAQ's

Due to recent financial hardships, I was unable to pay my policy premiums. I assumed my policy lapsed/cancelled; however, I received a statement reinstating my policy. Is my policy in force? Do I have coverage?
We recognize the COVID-19 situation has created financial hardships for many Americans, and we’re providing an expanded grace period for impacted customers until July 14, 2020, or beyond for states with alternate regulatory guidance. Any policy that cancelled for non-payment from March 9 through July 14 will be reinstated. To continue your coverage, simply submit the premium due. We encourage you to reach out to us if you’d like to discuss payment options. If you do not want to continue coverage, please notify us to cancel the policy. Our representatives are available Monday through Friday from 7:00 AM-8:00 PM CT, M-F.

What does extending my payment due date mean for me?
This program is intended to help customers who cannot make a payment by their billed due date and need a payment grace period because of COVID-19. If you are unable to pay your bill, we will provide a grace period for the policies listed above so that your policy will not be canceled for non-payment during this time. If you can make a payment, we strongly encourage you to do so, as unpaid bills will become due once the grace period expires.

Does this mean I don't need to pay my bill?
No. You will still owe the amount due on your Horace Mann policy. The option to extend your due date is intended to provide relief if you are unable to pay your insurance bill now.

Will I still be billed if I'm on automatic payments or payroll deduction?
Yes. If you're enrolled in EFT, Recurring Credit Card, or payroll deduction, your payments will occur at the scheduled time unless you tell us to stop. Insurance premiums that are funded by an escrow account will also continue to be paid as usual.

Should I still make a payment if I can?
Yes. The option to extend your payment due date is intended to help customers that are facing financial hardship during this time.

Will you charge me any fees for this accommodation?
No. We will not charge you any fees for this accommodation. If you feel you’ve been assessed a fee, please call us at 800-999-1030.

If my due date is extended, what happens on July 14, 2020?
A notice will be sent advising you of your premium due and the due date. The subsequent billing may include an amount to bring your account current depending on your payment schedule.

What if I can only make a partial payment?
It’s our goal to accommodate you and offer flexibility through special payment plans. Please contact one of our representatives at 800-999-1030 to discuss your options.

If my policy is expiring will Horace Mann non-renew my policy during this time?
No. Horace Mann is deferring any non-renewal underwriting actions to ensure continuation of coverage through the grace period timeframe.

Can I update or make payments online?
You can access your accounts online 24/7 to make payments, view documents, download ID cards, and update your contact information. Login or register now. You can also make one-time, secure online payments for Auto and Property insurance without registering for an account via Quick Pay.

Which insurance policies do I have the option to extend my payment due date?
You have the option to extend the due date on your Auto, Homeowner, Dwelling Fire, Umbrella, Renters, and Life policies.



WBGL-0131 (June 20)

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CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.