Account Access FAQs

How do I retrieve my log in information?

If you cannot remember your log in information, click on the "Trouble logging in" link on the My Account landing page. Complete the form to regain access to your account.

If you continue to have problems, email us. Include as much information as possible, including the page where you encountered the problem and any error messages.

Can I log in and see multiple contracts/policies at the same time?

Yes. All your contract and policy numbers with Horace Mann will be listed on your My Account page after you successfully log in.

I forgot my password. How can I access my account?

You can reset your password by clicking "Trouble logging in?" just below "Password" on the login page. Complete the form to regain access to your account.

I cannot login to my online account. What should I do?

If you are unable to register, likely causes are:

  • You're not the primary owner of the policy.
  • We have an incorrect Social Security number on file.
  • We have an incorrect birth date on our system.

For assistance please call us at 800-999-1030 Monday through Friday from 7 AM to 7 PM Central Time (annuity, life and group) and 7 AM to 8 PM Central Time (auto and property).

For other issues and non-emergency requests, e-mail us. Include as much information as possible, including the page where you encountered the problem and any error messages.



© 2017 Horace Mann Educators Corporation

CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.