Information for customers affected by Hurricane Harvey

Our catastrophe team is ready to help our customers affected by Hurricane Harvey. We are committed to processing your claims as quickly as possible and helping get your life back in order.

To file a claim

You can file a claim 24 hours a day by calling 800-999-1030 or filing a claim online.

Report your claim to us as soon as you can, and have your Horace Mann policy number available if possible. If you need emergency funds, please let us know when you first report the claim.

When reporting a claim stemming from a catastrophe, leave as many ways to contact you as possible, including cell phone numbers and email addresses.

What’s covered?

Horace Mann’s homeowner policy covers wind damages subject to the exclusions and limitations specified in your individual policy. While hurricanes produce violent windstorms, flooding can be the most damaging element of a hurricane. Flood damage is not covered by a homeowner policy, but may be covered by an additional flood insurance policy.

The “comprehensive” coverage in an automobile insurance policy generally pays for hurricane damage to a vehicle.

What to do after filing a claim

  • Use sand bags, tarps or other materials to prevent additional damage to your home.
  • Keep receipts of any materials or services purchased to make repairs. Remember, if the damage resulted from a flood, you must have flood insurance to receive payment for the repairs. 
  • Take photos of any damage to your home and personal belongings before disposing of the items. Share copies of the photos with your claims counselor.

 



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CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.