When you choose Horace Mann for your insurance needs, you express confidence in our ability to provide you the peace of mind you expect – and deserve – particularly if you ever need to report a claim. We make every effort to deliver on our promise of superior service during that moment of truth when you need your insurance most.
As a result, 93% of customers reporting a claim say we make the claim-reporting process easy. And nine out of ten customers who have reported a claim are likely to recommend Horace Mann to their friends and co-workers.
We’re dedicated to serving educators
We strive to make the claims process as simple and painless as possible for you. Because of our focus on serving the educator market, our claims professionals are able to respond more quickly to your needs. Our claims counselors work only for Horace Mann and are trained experts on our policies and coverages, which are tailored to meet the needs of educators.
We put technology on your side
Our award-winning Claims Desktop technology automates industry best practices to improve the speed and efficiency in which we handle your claims. In addition, online claims access and the ability to report claims 24/7 either online or by phone helps ensure we’re there for you whenever you need us.
We bring service to you
Whether you need an appraiser to meet you at your home or school, our mobile claims offices deliver service directly to where you need us. We’ll inspect the damage, complete estimates and often be able to issue payments right on the spot!
We also help make roadside assistance and glass breakage claims easier with our Horace Mann Express Service and Horace Mann Fast Glass programs.
We listen to your suggestions
We’re proactive about making changes in our processes to ensure we continue to meet – and exceed – your service expectations. After your claim is completed, we invite you to complete a survey to grade us on our performance. Your feedback is used to find more ways to continue improving the service experience we provide our customers.
WBWV-0010 (9/11)