Can I cancel my transaction online?
No. You will be asked to confirm your transaction before finalizing it. If you do not want to complete the transaction, you will be able to cancel at that point.
Can I use units and percentages for transfers?
You can use either units or percentages per fund, but you cannot transfer more than 100%.
How can I find more information about an investment option?
Click on each investment option name to read a summary of its objectives.
What does the web server time indicate?
It indicates when you conducted your transaction. Our cutoff time is 3:00 p.m. CT, the normal close of the New York Stock Exchange (NYSE).
Why aren't my values up-to-date?
You have a transaction pending. See "Why is my transaction pending?" below.
Why can't I find a certain investment option in my list of choices?
If you have a transaction pending for a certain investment option, that option won't be available until processed.
Why did my near-completed transaction automatically cancel?
For security, the summary page times-out after five minutes of inactivity. To avoid a time-out:
- Confirm your transaction on the summary page within five minutes;
- Move your mouse to reset the time-out time; or
- Back out of the summary page if you want to make a different selection.
Why is my transaction pending?
Once you submit a transfer or allocation change, it shows as pending until processed. You may also receive the transaction pending message on scheduled holidays and unscheduled stock market closings. You can view the effects of changes as follows:
- A request submitted before 3 p.m. CT Monday through Friday appears the next business day at 7 a.m.
- A request submitted after 3 p.m. CT Monday through Friday appears at 7 a.m. on the second business day after the transaction.
- A request submitted after 3 p.m. CT Friday or any time Saturday or Sunday appears the following Tuesday at 7 a.m.
Why is the "Transfer money" button not available?
- All investment options have been selected for transfer and are pending, or
- Your contract is within 120 days of maturity. To extend your maturity date, contact our Customer Care representatives toll free at 800-999-1030.