Contact Us

Customer service representative

Policy / Account access

Log in to My Account to access your account information, print your auto ID cards, or email or chat securely with a Customer Contact Center representative.  First-time users must register for online access.  

Or, call us at 800-999-1030.  For auto or property questions, call from 7 a.m. to 8 p.m. Central Time Monday-Friday.  For life, annuity or group questions, call from 7 a.m. to 6 p.m. Central Time Monday-Friday.   

Payments

Make a one-time premium payment to your auto, property or life policy online via My Account.  Or, sign up for Easy Pay to have payments automatically deducted from your bank or credit union account. 

You can also make a one-time payment to your auto or property premium without logging in to My Account using our Quick Pay option.  

Submit a claim

Submit a claim online or check the status of an existing claim by logging in to My Account.  You can also report a claim by calling us at 800-999-1030.

  • Emergency road service claim:  For Horace Mann Express Service, call 877-272-0030. For reimbursement, email or fax (888-295-2531) your information.

Contact an agent

Locate a Horace Mann insurance agent in your area to inquire about our products and services.

Find a mailing address

If you're looking to mail a payment or other correspondence, please review our list of mailing addresses.

General questons / comments

For general inquiries, questions or comments, please email us, or call 800-999-1030.  We’d love to hear from you!

Complaints

If you have a complaint about an experience you’ve had with us, we want to know about it.  You can submit an email to our Office of Consumer Affairs, or call 800-999-1030. 

WBHM-0005 (09/14)

Corporate Headquarters

The Horace Mann Companies
1 Horace Mann Plaza
Springfield, Illinois 62715

Mailing addresses

© 2013 Horace Mann Educators Corporation

CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 6 p.m. Central time.