Technical Access FAQs

I cannot login to my online account. What should I do?

If you are unable to register, likely causes are:

  • You're not the primary owner of the policy.
  • We have an incorrect Social Security number on file.
  • We have an incorrect birth date on our system.

For assistance please call us at 800-999-1030 Monday through Friday from 7 AM to 7 PM Central Time (annuity, life and group) and 7 AM to 8 PM Central Time (auto and property).

For other issues and non-emergency requests, e-mail us. Include as much information as possible, including the page where you encountered the problem and any error messages.

© 2023 Horace Mann Educators Corporation

CUSTOMER SERVICE Call 800-999-1030

  • Auto and Property
    M – F, 7 a.m. - 8 p.m. Central time.
  • Life, Annuity and Group
    M – F, 7 a.m. - 7 p.m. Central time.